"Comfortable stay."

"Food is excellent but dinner service was very slow. Hotel is a little dated. The bedside, round 3 pin plug sockets are useless unless you have appliances with old style plugs or an adapter. Toilet cistern was leaking and there was a small leak on the towel radiator. The seal on the shower screen was not in contact with the bath top, so floor became wet through after taking a shower. Lots of plastic flowers adorned the hotel. Hotel is very well located if you plan to visit Beamish museum."

"Perfect great area"

"Perfect location, helpful friendly staff, room very clean, beds very comfy, have stayed here everytime im in durham, perfect thank you Food in bar are great too"

"Hotel did not inform me that all roads leading to the hotel in a rather large radius would be closed on the night of my arival. There was no communication of alternative parking arrangements. When I arrived and explained calmly that I was not a happy customer I was given excuses. Apparently they are unable to contact me because I booked through expedia. This is strange as they had contacted me through expedia to tell me that my room was non refundable. If you are going to Sunderland pick...

"Great location clean friendly helpful staff my only critique would be to have a sign post up for the car park as took me ages to find it!! Other than that everything was great!"

"Had to put a complaint in"

"Great room. Plenty of space. All necessary items in room. Staff downstairs were very helpful whenever asked. Breakfast was a massive choice of items and staff couldn't do enough. The coffee was great! Perfect for our stay. Have stayed there before and will stay again."

"The Hampton at Newcastle is literally across the road from the main train Station and Metro, so that is a big bonus. The Hotel Room was very good and tea/coffee facilities in room. Staff were most helpful and very pleasant. Idea and no complaints."

"Young lad at check in was off putting as he was rude and not at all good for a guests first point of contact."

"Location, 10 minutes from the airport was excellent. Although very close to the A1, the hotel is situated within green and leafy gardens. Our room, third floor looking over the car park, had countryside views and we could hear very little road noise even with the window open. Clean and comfortable room and good to have a shower separate from the bath. Reception and bar staff welcoming, helpful and very friendly throughout. Food in the restaurant, from a reduced menu, was okay. Would have been...

"unlike many other hotels that arose from a series of converted houses this hotel has made a really good job of converting an entire strip of houses. We did not have breakfast as it was way too expensive so went out to Caffe Nero around the corner. We booked graduation night for next month at the same time. Parking was difficult, despite getting a ticket from the Hotel to put onto the dashboard of the car."