"Excellentttt customer service; the only bad experience, is that the room does not have air conditioner; we had to open the windows at night, and the environment outside the property was noisy, due to the train, etc."

"Receptionist was most unfriendly to the point of ignorance. The room price demanded on arrival was 50% more than advertised on the website. When this was pointed out he just asked if I had a booking - if not then this was the only price available. I refused to pay extra, went online and booked through an agency for the advertised price and went to the desk again with my booking confirmation. He slapped the paperwork, passport and room key on the desk, pointed to the sky and turned his back on...

"Con alrededores preciosos, instalaciones limpias y silenciosas y servicio excelente!"

"Todo lo que ofrece estaba en muy buen estado."

"Centraal gelegen op enkele minuten te voet van tramhalte en treinstation. . Park, winkels om de hoek. Vriendelijk en behulpzaam personeel, bv bagage via de trap naar boven helpen dragen. Schone kamer en overige ruimtes, welke er bovendien fraai uitzien. Al met al hier prettig verbleven!"

"Lage der Unterkunft sehr schön. Leider war das Restaurant nicht geöffnet wird nur bei Gruppen genutzt und Frühstück gibt es nur wenn man es einen Tag voraus bestellt. Das Zimmer ok aber das Fenster war zur Terrasse somit sehr laut. Die Dusche hatte nur kaltes Wasser."

"Well located hotel in the heart of Vitoria-Gasteiz's Old Town, minutes walk from the train station. Ane on reception was extremely friendly and helpful. The Art Deco staircase was a real highlight and memorable feature."

"Perfect hotel for travelers"

"No tienen aire acondicionado y es imposible dormir con la calor"

"Super bien ubicado "