"It is the only hotel in the city.the staff do their best to make you comfortable. Nice BIG rooms."

"We thoroughly enjoyed our stay at the Helnan Palace Hotel. We booked three rooms to celebrate my sister-in-law’s wedding, and the experience was truly special. The hotel’s decoration and vibe perfectly reflect the elegance of the last king’s era, adding a unique charm to our stay. The staff and service were beyond excellent. Youssef and the entire Front Desk team were incredibly helpful and always went above and beyond to assist us. The location is fantastic—just a short walking distance from...

"Terrible property. They charged me at the hotel but refused to respond to Expedia. I asked for water, and I saw them filling the bottles with tap water using an old, dirty container. Absolutely disgusting experience. The location is very far from everything, and it’s extremely noisy. The workers are constantly watching you. They also overcharged me for a few snacks I purchased. At one point, they charged my credit card, claimed it didn’t go through, said they couldn’t print a receipt, and asked...

"Clean Chalet. Sami was so helpful and knowledgeable. Highly recommend it. "