Viatges a Zenia

The room smelled of smoke. When I requested a different room, was told there were no more rooms. There was an ashtray in the balcony so people are allowed to smoke there. It’s in the middle of town and a car alarm was going off most of the night. Terrible sleep.

Really good hotel. It’s a boutique and therefore you are treated especially well by the staff and family who own the hotel. The location is by the coast with 5min walk to a lovely beach area. Breakfast is good and the gym is ideal. The massage chairs are a great touch and very useful. The rooms are very good size with kitchen and with lots of shops and restaurants within walking distance. A very good and calm place to stay and Heraklion is very nearby.

We had an absolutely wonderful stay at Amirandes Hotel and would highly recommend it. The hotel itself is beautiful, and our bungalow room was lovely. We especially enjoyed being able to walk straight out and look at the sea. The main pool is huge, with plenty of space to relax, and there are lots of activities available throughout the week. We particularly loved the padel, olive oil tasting and pottery making. I also had the signature massage, which was a full-body treatment. I love a massage, and this was probably one of the best I’ve ever had. The poolside team were always so smiley and attentive, regularly bringing us drinks and making us feel very well looked after. The cleaners were equally friendly, and our room was immaculate every day. We ate at the buffet most evenings, but we also visited Blue Monkey. If you are staying on a half-board basis, they offer a €20-per-person credit against the bill, which was a lovely bonus. The food there was delicious. The buffet staff were extremely friendly and attentive, and we especially loved the pancake lady! The morning team were also fantastic, taking our coffee orders as soon as we sat down. Every member of staff helped make our stay so enjoyable. We would highly recommend Amirandes Hotel and would love to return.

Overall, the hotel itself offers a truly beautiful experience. The natural surroundings are stunning, the architecture is exceptional, and we thoroughly enjoyed the restaurants, the quality of the food, and the overall atmosphere. I would also especially like to mention the staff working at the restaurants and the beach — they were consistently wonderful, kind, attentive, and professional. Unfortunately, our experience with Reception and Guest Relations was very different. Communication was consistently poor, and we often felt that the approach was not focused on understanding the guest or finding a helpful solution. For a hotel of this level, we expected a much warmer, more attentive and solution-oriented approach from the teams responsible for guest communication. This was really the only aspect that overshadowed what could otherwise have been an exceptional stay. It is a shame that such a beautiful property, with incredible surroundings, architecture, restaurants and culinary experiences, is not complemented by the same standard of hospitality and communication at Reception and Guest Relations. With a stronger and more guest-focused approach in these areas, the overall experience could truly match the exceptional quality of the hotel itself.