There are several positives about this hotel - location, clean non smoking rooms, easy of entry/exit, air conditioning, updated space. There are some negatives that impacted our stay as well - the customer service isn't very friendly or helpful and in times of COVID with people needing guidance it's a hinderance. It may be a cultural thing but Hyatt is known for hospitality so expected more. They say there is wifi in the rooms but barely, it's really unusable. Also we were ripped off at the front desk when buying water, we had just arrived and weren't yet acquainted with the currency so ended up paying almost $50 USD for 4 bottles of water only to later realize what happened, things like this make travel harder and less exciting as well as difficult to recommend to others. We pick our hotel as a home base so want to feel safe and secure no matter what happens, like we can rely on the staff not have eyes rolled, told to look on the internet or be ripped off. During travel in times like we are now living, customer service isn't a perk or novelty, it's an important factor to consider in case you get stuck or in trouble while traveling.
