Teatre Willows

The room was clean, quiet, and well maintained. The housekeeping staff were friendly and helpful throughout our stay. Unfortunately, our experience at the front desk was less welcoming. While the staff member was professional and completed the check-in process efficiently, there was little effort to make us feel genuinely welcomed. In the hospitality industry, creating a warm and inviting first impression is important and can significantly enhance the guest experience. We also found the two complimentary drink tickets to be disappointing. When we went to the bar, we were told to find a seat and wait for service. We waited patiently but it seemed as though we were being overlooked, which made the experience feel uncomfortable. In addition, the tickets could only be used for a limited selection of drinks, but this was not clearly explained beforehand. After eventually receiving our drinks, we chose to return to our room.

Overall, we had a great stay. The rooms were clean, the hotel was nice, and the location was excellent (just a short walk from Fisherman's Wharf). Parking was convenient, and the front desk staff were incredibly helpful. I forgot my ID, but they were able to accommodate us by adding my husband to the reservation, which I really appreciated. We arrived around 7:00 p.m., and the kids still had time to enjoy the warm pool for about an hour. Breakfast was crowded, but there were plenty of delicious options. The only negative was the bell service. After checking out, we left our bags so we could explore the wharf a little longer. The employee handling luggage was rude to another guest who was simply asking a question. When we returned, our bags were unzipped and left open. The employee said, "I don't know who put them in there or why they're open like that," then dropped our bags on the floor. Nothing appeared to be missing, but the interaction felt careless and unprofessional. Other than that, we really enjoyed our stay. If we stay here again, I would skip using the bell service.

I would live a vanity kit (qtip, cotton balls, make up remover)