Viatges a Wasterkingen

O hotel tem tudo para ser excelente. Localização linda, vista de tirar o fôlego, história e tradição. Entretanto falta manutenção e serviço. Jamais poderia ser considerado um hotel 4 estrelas, levando em consideração o péssimo café da manhã tanto em qualidade quanto em variedade, assim como a limpeza. O único funcionário que realmente trabalha e se empenha para o bem estar do hóspede é o Cruz, da recepção. A equipe da limpeza é péssima e a do café da manhã parece que está fazendo favor. Café da manhã com mesas sujas e mal arrumadas, ovos mexidos incomíveis e sem reposição de pratos ou copos limpos a não ser que seja solicitado por diversas vezes. Dormir por 3 noites no hotel e a única vez em que o quarto foi “limpo”, sequer varreram o chão ou retiraram todos os lixos.

I booked this hotel expecting basic amenities, especially a hot shower and a comfortable night’s sleep. Unfortunately, there was no hot water during my stay, making it impossible to shower. This completely defeated one of the main reasons I booked the hotel. I informed the front desk, but the issue was not resolved in a timely manner, and there was no compensation offered. A functioning hot water system is a basic expectation for any hotel, and not having it significantly impacted my stay.

Hotel Silberhorn was such a pleasant surprise! Since Wengen is a car-free village that you can only reach by train, having the hotel located directly across from the train station was incredibly convenient. The breakfast was delicious, the mountain views were absolutely breathtaking, and every staff member we encountered was friendly and welcoming. A special thank you to Mario at the front desk. He spoke both Spanish and English, was always kind, professional, and genuinely welcoming. He greeted us every time we came through the lobby and went above and beyond to make sure we had everything we needed. One thing we especially appreciated was that he arranged our taxi back to the airport, which made our departure so much less stressful. Every question we had, he either knew the answer or quickly found it for us. His outstanding customer service made us feel truly taken care of, and it's one of the reasons we'll definitely be returning. Thank you, Mario!