"From the moment we stepped in to the gorgeous hotel building, we were greeted by incredibly warm and friendly staff. The hotel lobby is beautiful, and perfectly suits the "Grand" part to their name, and when we saw our room, it was spacious, clean, really love and comfortable, and the bed was so soft and it was incredibly easy to just drop off on both nights of our stay. The Madeleine bar was exquisite and classy, but we couldn't help but be blown away by the classic style to Isaac's. Staff...

"Clean and spacious room"

"A great place to stay for the NEC. Emma was particularly helpful as we had booked a second night later in my partner’s name, which looked complicated! Parking was also excellent, with easy walk to NEC. And excellent breakfasts- what more could you want?! We’ll be back."

"Excellent hotel close to shops, restaurants and bars "

"All very organised & relaxing , comfortable bed & good pillows ! "

"My bed in room 227 was far to soft and i was sore in morning it was so bad i left at 0430 on departure day "

"Staff were extremely helpful and polite, particularly Mikey-Jo. Many thanks, will definitely be staying here again."

"The hotel was excellent, staff were excellent, and room was excellent! ⭐⭐⭐⭐⭐"