2/10, Horrible
Jonson
Viatge en família
2 de set. de 2025
Què no li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions
This hotel is now semi derelict. We arrived and walked around freely unchallenged. There is one member of staff on site. The gates are closed with a sign 'Beware of the Dogs' and we had to push the gates open. IN the parking lot is the broken down, written off airport transfer car with a wheel that has fallen off; there are heaps of rubbish all around and fire debris; the first villas you see are burnt out shells; other villas are rundown and locked up; the infinity pool which is the centre of this boutique hotel is derelict, a large puddle of algae green water at the bottom; the reception was unmanned and we saw just one forlorn group who like us had been misled by the web. There is one employee on site. The hotel has taken down its website. Given that the hotel owner (based in Portugal) refused refunds, and maintains that the hotel is open - I would term this 'fraudulent misrepresentation' by the owner. He or she knows the state of their hotel and continues to take customers' money and refuse refunds.
The criticism by the way is squarely of the owner, and I am not implying any criticism of Expedia
It porbably once was a good boutique hotel - maybe back in 2018 when the hotel's own photos date from
Last winter's economic travails of Mozambique have clearly taken a toll although I suspect the rot set in much earlier with this hotel.
Jonson
Estada de 4 nits (ag. 2025)
