Viatges a Vila Portes

Lugar espetacular com Green maravilhoso. A área para eventos atendeu perfeitamente o que era esperado. Equipe muito cordial, prestativa e bem treinada. O contato com a natureza é impagável.

I have booked this hotel four times. On this last stay I extended twice. In four days, nobody at the front desk acknowledged that once — no call, no note, not even a bottle of water sent to the room. For a returning guest who keeps extending, that tells you exactly how much they value repeat business. The reception was the problem from the moment we arrived. Every request was handled grudgingly, as if serving guests was an imposition. Four days of it. Credit where it's due: the waiters and the rest of the staff were genuinely good — polite, attentive, no complaints at all. They deserve better than the front desk they work behind. Room and facilities: fine. Service: the reason I won't be back. Four bookings, and this was the last one.

Great hotel … bad experience with hotel front desk denying my expedia reservation. I was going to be recharged for my stay because of a fault on their end. I finally pointed out they were mistyping my first name and thereby not able to find my reservation. While i appreciate they allowed the night stay without them being able to confirm the reservation, this is not an acceptable error. It caused another stress to customer after landing late evening travel and enduring flight delays.

Quarto teve uma inundação vinda do quarto ao lado . Funcionários informados não deram a menor importância e nos deixaram esperando solução que não veio . Desci na recepção e a recepcionista que tinha sido avisada não tinha tomado nenhuma providência . Tive que dormir no quarto parcialmente inundado . Falta de atenção gravíssima para um hotel desse porte e desse valor .