Via Gottardo

We booked the "Romantic Suite" through Expedia, only to discover that the room was completely windowless. Although the listing described it as being below ground level, it did not disclose that there were no windows whatsoever. In fact, the description mentioned "blackout drapes", which rather suggests that windows exist! What makes this particularly disappointing is that Expedia's listings in other countries apparently disclosed that the room was windowless, whereas the UK listing did not. Despite raising this issue, the UK listing still hasn't been corrected as of November 2026, meaning future guests could book without knowing what they're getting. I would strongly advise anyone considering this suite to be aware that it has absolutely no windows. This is a significant detail that should be made clear before booking, especially for a room marketed as a romantic suite.

Staff was rude. Parking was hard, but the hotel and room in general was clean.