2/10 Horrible
Caitlin N.
25 de abr de 2026
The downstairs unit is rented out to long term tenants that have access to your living space without the ability to lock that access. When questioned about this the host confirmed this was the case and said "the door serves as an emergency exit... We have had the same tenants for a few years so they know that. They only use the door on the side."So I'm just supposed to trust my families safety and our belongings with people Ive never met before?VRBO's policy states: properties listed on VRBO must include a secured entry to the guests rental space that must not be accessed through the hosts living space. This entry must also have a lock controlled solely by the guest (such as a deadbolt) to controll access to the unit.We requested a refund as this situation goes against policy but the host pushed back saying "no one has had a problem with this before" the host also changed the title of property from "spacious house located on main st" to "spacious uper-level unit" and tried to insist that we should have known by the title that the was a bottom unit that could have access. While talking to VRBO's support they confirmed that they could see the title was changed after booking and that this is not the first time someone has had an issue with this host.Looking back on reviews I can confirm that the host has not fixed any of the issues listed. Couches are dirty, water damage in paint, and shelfs are still falling off.This host does not care about their guests just the money.
Caitlin N.
Se alojó 6 noches en abril de 2026


























