On arrival at the apartment we were met by Ivan , who informed us of the many things needing repaired in the flat, the most disappointing of all being the jacuzzi, which was supposed to be repaired by the Wednesday, but this never happened, neither were we contacted with any explanation. This being a major selling point for the apartment, made the stay much less than we expected. The list of items broken or in disrepair include lights not working, wine cooler, TV in room had no Ariel , nor could it move as the bracket was broken, dripping taps, rusty sinks and a bath that had no enamel on the base, thus making it uncomfortable to sit in, water in shower was difficult to control and we had to endure a few cold showers. The tiles in the shower were falling off and were covered with a plastic cover, making it very uncomfortable to stand in. Difficult to find the worst of all the faults, but the blind missing in the bathroom, which stopped the neighbors looking from above was also missing, I prefer not to have an audience whilst I'm on the pan. Our first day of arrival I could not find an iron and on contacting Ivan he informed that the last guests had "lost it", but he would get me one for Thursday, as we arrived on Monday, I informed him that this was not acceptable and he brought an iron the following day. At his arrival at the flat I informed Ivan of the numerous faults, all of which he blamed on previous guests, again I put it to him that this was not our fault and the standard should be much higher, especially as the apartment was described as "Luxurious ". Ivan also informed that he would return later for the iron, but I had to insist that it be left for the duration of our stay, to which he agreed. The flooring on the outside area was not particularly stable and was a trip hazard. When I pointed the faults out to Ivan , he stated that, " you could find faults if looking for them", but I informed him the faults were so numerous they were finding me. Poor attitude from an owner of a potentially beautiful apartment, and he appeared to want sympathy for missing lunch to bring us an iron, I also missed lunch, as I had no clothes ironed to go out. Overall a thoroughly disappointing stay, due to the state of the apartment, but Valencia is a beautiful city, well worth the visit. I do feel we should be entitled to some sort of refund, as the photos of the apartment is not representative of the actual place. Website needs to update before advertising.
