2/10, Horrible
OctavioHenrique, Verdun
Viatge en família
6 d’oct. de 2025
Què no li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions
The pool is wonderful, with a beautiful view and access to a small private beach, which is small but very charming. Breakfast is varied and good. The hotel has great potential due to its location and structure.
However, it lacks management and attention to detail. Upon arrival, we entered through a large gate leading to a courtyard with several doors, but there were no signs indicating where the reception or parking was located, nor were there staff available to welcome or guide guests. Signage inside the hotel is also poor, and even finding the main restaurant was difficult.
The service is very basic, with no warmth or friendliness, which does not match the standards expected of a resort. Our room was on the second floor, accessible only by a narrow and steep external staircase, which was very inconvenient with heavy luggage.
At the pool, although the area is pleasant, there were no towels available, and we had to walk all the way to the reception, which was far away, to get them. On one morning, the music was excessively loud and not appropriate for a relaxing atmosphere. In addition, the pool bathrooms had plastic structures, including the walls, which felt makeshift and not up to resort standards.
Overall, this hotel has great potential, but it clearly lacks professional management and attention to detail to truly match the level expected of a resort.
OctavioHenrique
Estada de 2 nits (oct. 2025)
