Beautiful apartment with stunning lake views – just one small note on communication
We thoroughly enjoyed our stay at this lovely apartment by Lake Como. The view over the lake was absolutely breathtaking, and the apartment itself was comfortable, clean, and well-equipped – a perfect place to relax and unwind.
A special touch that made us feel very welcome was the thoughtful welcome package provided by the host, which was waiting for us on the table when we arrived. It was a lovely gesture that set a positive tone for our stay.
There was just one small issue on our first day. We received a phone call from a Lake Como Holiday staff member regarding a message they had received about our children briefly entering the downstairs neighbor’s garden to take a photo. While it’s completely understandable that this needed to be addressed – and we fully respect that – the tone of the call felt a bit lecturing. A more welcoming approach, perhaps starting with a friendly question about our journey or how we were enjoying the apartment, would have made a better impression.
That said, the rest of our stay was very positive, and we would definitely recommend this apartment to others. Just a small tip for the team: a warm welcome goes a long way!