4/10 Mediocre
Michelle
Viaje en familia
9 de sept de 2025
Aspectos negativos: Limpieza, servicios y instalaciones y estado del alojamiento
Arrives at property following storm. No one checked the property before our arrival. Many large branches blocking access to rental that needed removal to use stairs. Rental was dirty. Clumps of dust, half drank tea can in shower, bathroom window open, slider doors in 2 rooms unlocked, fan in bedroom loaded with dust so unusable in hot room, holes in walls taped. Back deck disheveled (clearly more than a passing storm) and the deck clearly rotting under carpet as you step out from living room slider. Did not call rental when we arrived as I did not want people in our space while we were there and clearly people caring for the place did not care about quality of their work. Negative signs displayed about sheets/towels inventoried and charges for dirty dishes. Had to take the garbage to another location when we left. Contacted property after leaving regarding numerous issues. I was told they have “strict policies” on rental being locked so implied that wasn’t true and I should have called them when I arrived to address issues and were unwilling to refund any money despite the concerns presented. I would NOT recommend this property in addition to the poor response hiding behind policies and not the obvious state of the rental. Extremely disappointed.
Michelle
Se alojó 2 noches en agosto de 2025
