Viatges a Thornhill

Reasonable experience....not 4 stars !!!! Parking non existant nearby ..all spaces fully taken....one way streets made it complicated to find hotel and public parking....breakfast continental basic...cooked menu very basic....breakfast space shared with reception....very tight on space.....no lift for a 4 star hotel?????? Too expensive...similar to 2 star....

This hotel was in serious need of some care…walls were dingy. Stair carpets were seriously warn. My single room was suffocatingly hot with no access to open windows. Bed spread etc fusty. I can see that with today’s prices you might have to pay more than the stay was worth but for over £100 for a single room as described the room was £30 over priced in my opinion.

Our stay was a mixed experience, and overall, the quality does not justify the high price tag. The first room (unacceptable): The first room we were assigned was in terrible condition. There was a persistent bad odor, a completely clogged bathroom sink, freezing temperatures, damaged furniture, and dirty seating/cushions. Cleanliness was clearly neglected, with large dust bunnies on the floor and an air conditioning vent thick with dust. Staff and reception: Front desk service was a mixed bag. The blonde receptionist was extremely unwelcoming and unfriendly. On the other hand, the Asian staff member was very professional, handled our complaint efficiently, and offered us another room right away. The second room & noise: Being placed in a new room on a much higher floor made a huge difference. There is a pub downstairs playing music late into the night, but high up with the windows closed, the noise was barely noticeable. Location: The location is definitely the main highlight — right next to the train station, subway, and main shopping area, which was very convenient. Overall, while the location is excellent and the room change saved our stay, the initial room quality and service inconsistency mean it simply wasn't worth the money.