2/10, Horrible
Brian T.
3 de gen. de 2026
Què li ha agradat: Neteja
Headline: Beautiful Cabin, but Freezing. Do Not Book in Winter.Rating: We spent a 3-night New Year’s trip that was a disaster. We drove 4 hours from DE to an indoor 51F cabin upon our arrival. Day 1 heat did not work. Day 2, Management took all day to respond. When maintenance finally arrived on Dec 31, he declared the heating system "terminal"—it could not be fixed. We spent our entire "romantic getaway" in multiple layers, huddling around a fireplace and last resort, succumbing to desperation, we used the kitchen stove for heat! The indoor temp never rose above 58F.The hot tub was equally bad, with an overwhelming chlorine odor. My wife developed severe, painful hives all over her body before checkout, requiring medical creams. This was not due to overuse. Unfortunately, we did not report it immediately to them, but still too late for her if we did while dealing with the heat issue.Lydia Mountain management offered no additional extra heaters (ie: plug-in radiators) beyond the two small space heaters already there; these were very ineffective. They never followed up after their tech confirmed the heat was broken. To pay luxury prices for freezing temperatures and chemical burns is unacceptable. We are seeking a refund for a total lack of basic habitability. A New Year’s getaway should be about relaxation and romance, not huddling around a stove for warmth or dealing with painful skin reactions.Do not book this winter (1/2026) until fixed!
Brian T.
Estada de 3 nits (des. 2025)