4/10, Deficient
Nathan
Viatge en família
3 d’ag. de 2025
Què no li ha agradat: Personal i servei, comoditats i estat de l’allotjament i instal·lacions
We booked this place for its price and location. The owner reached out and said they offered a free airport transfer and we supplied our details. Once we landed, no one was waiting for us, so we asked the security to call the hotel for us. No one answered.
We took a taxi for 35$, and arrived at the Hotel. We woke up the front desk, he handed us a key, and pointed to our room. We went and slept.
The next morning I asked about the pickup we were expecting,and the staff said they'd talk to the owner.
That night our airconditioning broke as well as the door handle to the bathroom. The two gentlemen at the front desk explained the previous guest had broken these things, but they had hoped it would be ok (so, I was given a room they knew was not up to par). Luckily, we were able to love to another room.
The next afternoon, while swimming, I asked about the free coffee they offer -'no, we don't do that'. I asked if the owner was there,and she was. I asked her about coffee, and she said no. I asked about the airport transfer,and she said it is an error from Expedia, not them. I tried to explain both of these things are listed on their website - that's Expedia's fault was the reply.
I've managed hotels in SEA. While Expedia can be troublesome, a property owner is required to keep their services up to date. They should also keep their website up to date.
There was no effort to meet me half way for anything and I felt like I was being lied to. It's unfortunate.
Nathan
Estada de 3 nits (jul. 2025)