2/10
We booked this listing in January. The day before our check-in I still not received any information from the property owner. I sent a message to the owner through the VRBO app and did not receive a response. I called the property owner and told them I was calling regarding check-in information. The person never asked who I was or when I had reservations or even identified themselves. They told me I could "come whenever" and just to text them and they would respond back with the codes to get in (supposedly they were on a flight when I called but somehow answered the phone). The next morning we had received an email that our reservation was canceled due to "plumbing issues". We were traveling 4 hours for a concert and were stuck with no where to stay. DO NOT BOOK THIS LISTING! VRBO customer service was also no help. When I contacted them the day before arrival addressing my concerns and they said everything was fine bc the number I called was the same number they had listed for the owner and it was normal not to receive check-in information until the day is arrival. Supposedly we are getting a full refund (to be determine! The customer support rep said it takes 5-7 days).
Ashley M.
Se alojó 2 noches en abril de 2024