Viatges a São Francisco da Serra

Experiência excelente, hotel bem localizado e facilidade para entrada e saída da hospedagem. Café muito bom com vários ítens para uma alimentação saudável e funcional.

Great service, very friendly staff, nice clean hotel

Fab place. Would definitely return.

Our 4th stay but the standards have gone down considerably. We paid for 6 nights to check in early the day after, however, our room was given away. We were downgraded to a small room on the 9th floor close to the railway that woke us up every now. The rooftop pool bar menu was limited & expensive, but excellent Asian bartender. The guests nowadays are on the shady side. People coming & going at all hours slamming doors made it difficult to get a good nights. The bathroom heater in our room did not work & wasn’t fixed until the last day of our stay. Guest Service needs a lot of improvement, who should ensure rooms are ready, available & equipped with functioning appliance, amenities (we always have to ask for robes & slippers). Instead, Management expects to inconvenience guests from their holiday to stop by the front desk to discuss the issues they’re having. A neat trick that discourages seasoned guests from taking precious time from their holiday to stop by the front desk to lodge a complaint. This hotel is okay for 1-2 nights stay max. The rooms are slowly declining and in need of repairs. The views are limited now that the construction on the building next door is completed. Only thing that has remained constant is the hardworking cleaning staff who always kept our room clean during our stay. Don’t bother with the pricey rooms; more often than not you get downgraded to standard. The wine perk is now a small bottle meant for 1 person. Ahava toiletries a downgrade.