Santuari Marí Nacional de les Florida Keys

The Pros: Much more affordable than a midtown manhattan property, right across the street from Subway station, only 10 minutes to midtown! The suite had two bedrooms, perfect for privacy. The 24-hour Court Square Diner across the street is one of the best remaining old-school diners in NYC. The cons: Suite was not completely clean, holes in walls, odd folding table with dining room chairs left in suite. Dishwasher was full on arrival. NIce that coffee maker with coffee is provided, but the coffee is stale (at least 5 years old) and tastes like garbage. No thermostat in unit to control temperature. WiFi is sporadic. Luggage storage a nice amenity, but no way to lock cabinets, no consistent front desk. When returning to retrieve luggage, door code had already been deactivated, so if staff isn't present, impossible to retrieve.

The managers need complete retraining or higher managers that are way more capable in dealing with customers and not fighting and arguing with them and telling them they’re wrong

Three of us stayed in a room and paid extra for 3 people and a pull out coach. The coach did not open all the way. We got in late and dealt with it. We told the customer service department who we also sent pictures to. She had us register a complaint with corporate customer service. They basically said it was not true (see pictures below) and that we didn't say anything at the hotel, again, which is not true. The hotel is nice, great location and a nice breakfast, but disappointed in the lack of attention to our situation. We paid extra for nothing. Will never say here again.