Pestana Group en Rétino

"Subject: Request for Compensation – Stay at Grecotel Plaza Beach House Dear Sir or Madam, I am writing regarding our recent stay at the Grecotel Plaza Beach House in Rethymnon, from 6-11 august, during which we booked a “Petit Loft Maisonette” for 5 nights. Unfortunately, the experience fell far short of the standards expected from an establishment of your reputation. Below is a summary of the main issues we encountered: • First room: extremely noisy, located on a very busy street. It was impossible to sleep before 2 a.m., and we were woken up at 8:30 a.m. by honking buses — partly due to a trash bin left in the road by hotel staff. • Room change request: I was initially told that no other rooms were available. However, after insisting, an alternative was suddenly found — proving that this claim was false. • Second room: in unacceptable condition: • View of an abandoned building and a parking lot • Suspicious stains resembling vomit on and in front of the door. Only the floor was cleaned after I requested it; the door remained dirty. • Severely damaged mattress, with visible mold and burn marks (photos available). This raises serious concerns about whether there had been a recent attempt to treat a bedbug infestation. • Broken patio door in the children’s room, which did not lock and opened directly onto the parking lot — a significant safety risk. • Meeting with the manager: I was told again that there were absolutely no other rooms available for 2 more nights."

"Nos ha gustado mucho la habitación desde que abren la puerta para enseñartela verás algo que te llama la atención, ducha amplia, dormitorio con mucho estilo, la zona es muy buena y el desayuno prácticamente es comida de calidad y todo lo que quieras, calidad precio poco más se puede pedir."

"La palabra que mejor define a este hotel es excelencia. El personal super amable, siempre dispuesto a ayudar con una sonrisa. La limpieza magnífica. La comida espectacular igual que sus instalaciones. Su director una hormiguita siempre trabajando y pendiente de todos los detalles para hacer una estancia agradable a todos. Una mención especial para Arizana . Siempre dispuesta a ayudar con gran sonrisa. Gracias por todo!!! Volveremos!!!"