Please read this in its entirety. I checked in and upon going to the room, the gentleman who took my luggage to the room, advised me to place a stick, which was already in the balcony door, by the ledge of the balcony for safety reasons. As a female who was staying in the room alone, this was alarming to hear.
I immediately contacted Expedia, who then reached out to the hotel’s receptionist. I had to go to the reception desk to let them know Expedia was reaching out and no one was answering. Emails were sent at the request of hotel manager, Stacey. According to Expedia, they sent an email to cancel reservation and were waiting for a reply from management, they said they replied; however, Expedia never received a reply or email with regard to the cancellation. This as on June 23. It is June 28 and Expedia emailed me to tell me the hotel never responded. Please know that the hotel manager told me I would get a refund. She also told me they replied to the email. I do not know how this hotel has nice reviews. The room was unsafe and I was eaten by mosquitos while speaking to receptionist. I have not resolved the issue because the hotel refuses to answer. It seems all they care is about money, not customer satisfaction. Hotels like these will give Turks and Caicos a bad rep. It is a beautiful island. I have been to this island numerous times. I am looking forward to seeing the response of this hotel. I want my refund.
