"Initially there was an issue with how Expedia would reimburse this location so we had to pay out of pocket for the room. We called Expedia and sorted it out. The staff explained the issue and it was handled professionally. In total, great staff, great location, and great customer service from Expedia."

"Always stay here when in Liverpool. Staff are fantastic. Breakfast is great. Always recommend. "

"Best location to visit the Albert Dock complex. "

"Check in staff not enough"

"Great"

"Great option if you have an early flight. Good value for money. "

"The property is well situated to access Chester's historic and retail districts. It is an easy walk to the station, if you are not driving, and the numerous dining options near by. "

"There was a problem when checking in that could have been resolved if front desk would just give a call to Expedia but instead the man responded in a rude manner, with no intention to help us whatsoever. It was only one person but it ruined the experience. "