Viatges a Ponte nelle Alpi

Terrible customer service! We notified the hotel prior to arrival that our flight was delayed and we would arrive quite late. We received no reply. When we arrived at the hotel at 1:30 no one was there and we couldn’t get into the hotel. There were 3 phone numbers taped to the door and only 1 worked. The man who answered didn’t communicate with us and kept demanding our “digamet “. When we asked for clarification he just repeated himself. We were 2 older women who had just slogged our luggage through the streets and stairs with an obviously loud drunk man nearby on the street at 1:30am and he wouldn’t give us the code. When we finally got in-after 45 minutes of arguing!- our room had a dirty bucket on the wet floor and there was long black hair everywhere! Optional breakfast was advised but not available, and other than the maid and another disgruntled couple no one else was there or available to assist us. Bad !!

Foi uma boa estadia, quarto bem limpo, internet e o café da manhã era ótimo

This hotel was a highlight of our stay in Italy. Everything was exceptional from the service to the rooms to the amenities to the location. Excellent base to go exploring the track or the city. One of our top three meals ever - if you stay please book the restaurant and get the tasting menu. Outstanding experience and great value.