10/10, Excel·lent
Michael W.
7 d’ag. de 2023
Què li ha agradat: Neteja
Family Stay - Summer 2023 (review is done in bullet pts due to word limit)
Summary – good villa, great location. Walking distance from Pollensa town, well equipped and clean. We would stay here again.
The only ‘criticisms’ should be relatively easily resolved by the agency.
No welcome pack is a real shame – nothing to tell you how to access the Wi-Fi (scan the QR on the side of the router under the TV), take your own bin bags to the bins along the road towards town, the washing machine is in a utility room outside which needs to be unlocked with one of the keys. All of this info & more could have been provided.
The emails we received from the booking agency instructed us to let them know when we arrived so they could arrange a welcome meeting – we sent a text message and an email, neither of which were responded to. I emailed the day before we arrived to check the code for the key safe (which the agency had sent to me at time of booking but I wanted to make sure it hadn’t changed). I got no response to this email either. The code worked fine and there was no problem so it didn’t matter but a short response would have been appreciated.
The property is advertised (in photos) as having a bath – there is no bath, there is now a shower. This didn’t matter at all to us, but it might matter to some people.
Main gate only seemed to unlock/lock from the outside & handle needed wiggling occasionally to make it work but this really was a minor issue.
Overall rooms are clean & well set out. Towels were provided. Kitchen well equipped. aircon worked
Michael W.
Estada de 7 nits (jul. 2023)