Platja Caves

A entire week stay long, never had turn down service, daily cleaning service was poor and toilet amenities were not repositionned. The acondicioner was never replaced. I requested more towels, never came. Security lockers in both doors in the room and balcony were brocken. Bed linen first night was not fresh ... Really looked usted. Although I complaint never had turn down service or better assistance. Ineficient staff, poor cleaning and horrible food and NO service. All is extremely expensive and pay taxes and resort fee for nothing. One day towels in the beach were finished! All is closed at 6pm you cannot use pool or beach later. I Will never go for vacation here.

The food was great. We never felt inclined to try one of the specialty restaurants because the buffet items were all very good and always had a marvelous selection. The pools were nice and the ocean water was the clearest I've ever seen around the world. The beach was pretty good. Very little, to none, daily sargassum seaweed when we were there (early September). Our first room had a broken sink drain pipe or something because water seeped out of the wall between the bathroom and bedroom. We laid two bath towels down, and in the morning they were sopped and the puddle of water extended all the way to halfway under the bed. The next day they switched us to another room in the same category. The second room was ok other than they had to reset the HVAC to get the thermostat to work again. The bed was missing a foundation leg and sagged along one edge. They never came to fix it. I had to "fix" it myself by shimming it up with one of the nightstand drawers. They call most of their rooms ocean view, but most people would consider them partial ocean view, because you have to look sideways towards the ocean. The building is a rectangle. The end rooms (corners of the building and a single stack of rooms on the flat short end) are the only true ocean views. They call them ocean front. Consider that when booking. Their room nomenclature is not clear at all.