Parc Ruben Dario

The service was no self service. I set up the app and everything and the keys were never made available through the app. The phones were never answered when I needed help with the check in. The room did not have air conditioning, I was extremely uncomfortable and felt unsafe at the property.

Estuvo muy bueno. Lo malo es que te enganchan las sillas pero sin las sombrillas y ahí esta el truco. De resto todo muy

I am writing to express my disappointment regarding several issues we experienced during our recent four-day stay at your property. We chose Fontainebleau expecting a comfortable and enjoyable experience, but unfortunately, several of the amenities in our room were not working properly. Our Jacuzzi tub was not working, which was especially disappointing because this was one of the amenities we were looking forward to enjoying during our stay. In addition: The dryer did not properly dry our clothes after we visited the pool. The television in the bathroom was not working. The ice maker was not working. A maintenance employee came to our room regarding the ice maker and told us that we should have ice within approximately an hour. Unfortunately, we never received ice from the machine during our entire four-day stay. These were not minor inconveniences when considered together, especially given the level of accommodations and service we expected when booking our stay. We paid for a room with certain amenities and reasonably expected those amenities to be functional. We would appreciate management reviewing our stay and considering appropriate compensation or a partial refund for the amenities that were unavailable or unusable throughout our visit. We did receive 75.00 credit, but also had unexpected charges (resort fees), Stated was for using the pool which should have been included in the stay.. This isn't my first stay, but this stay wasn't what was expected .