HortPark

Beautiful hotel, let down by service — such potential The Mett has so much going for it — the building itself is stunning, and our Junior Suite was gorgeous. The gym is genuinely one of the best I've used at a hotel, and we loved the park nearby. On paper this should be our go-to staycation spot. Unfortunately, the service didn't match the setting. At Canning Bar and reception we had to ask multiple times for basic things, and room service was the same story. We mentioned it was my partner Dav's birthday when we checked in, hoping for even a small gesture, but nothing came of it. The pool was a real disappointment. It was overdue a refresh even before the rain came, and afterwards it was left soaked and unusable — no one had cleaned it up. There was no music or atmosphere, kids were in the adult pool area, and staff walked past repeatedly without checking if we needed anything. Canning Bar itself was also freezing — we couldn't comfortably sit there for long. One bright spot: Robert, the manager, was attentive, warm, and clearly cared about getting things right — a shame the rest of the team didn't follow his lead. L'Amo restaurant was excellent too; we enjoyed it so much we went back a second night. With some attention to service standards and pool upkeep, this could easily be a five-star stay. Right now, it falls short of the potential the building and location clearly have.

Great location, beautiful view and amazing breakfast!

We chose this hotel partly by coincidence, and didn’t know te he area that well in advance. We were blown away by both the aesthetics of the hotel, both exterior, pool area, the beautiful room (we were welcomed with a free upgrade) with great views, the environmental profile, the hospitality of the personnel in the reception. Breakfast was good with lots of options, but a bit hectic. Service at the pool was suboptimal, but the pool area amazing regardsless so we had a great time. We have stayed in a more “famous” hotel in Singapore before and this was so many levels up, and beyond expectations. We also got to experience an area that was both central and had exiting areas like Chinatown and Boat Quay very close. Will stay again!