Parc Natural de l'Argentera

We had a great stay at hotel liberty. Just be warned, the lift can only hold 2 people, and if it breaks down, there is a lot of stairs to carry your suitcases. It broke down while we were there, but not on check in or check out day.

Fantastiskt hjälpsam och serviceinriktad personal! Bra läge!

This was one of the worst hotel check-in experiences I have ever had. We arrived as a family for our vacation. Our daughter legally lives in Italy and had her valid residence permit with her, along with a clear digital copy of her current passport. The rest of our family had our physical passports. Despite this, the receptionist refused to let us check in, insisting that our daughter had to present the physical passport, without making any effort to find a reasonable solution. It was 1:00 a.m., and we were forced to stand at the reception desk for hours. Instead of helping guests, the receptionist acted like a bureaucrat, repeating the same sentence over and over without any empathy or willingness to assist. After hours of unnecessary arguments, they finally accepted having the passport sent by email—the exact solution that could have been used from the very beginning. If sending the passport by email was ultimately acceptable, why were we humiliated and kept waiting for hours in the middle of the night? This completely ruined the start of our family holiday. The receptionist’s attitude was unprofessional, inflexible, and completely lacking in customer service. Staff in a hospitality business should know how to solve problems, not create them. The hotel itself is also overrated. In my opinion, it deserves no more than a 3-star rating, and the level of service is even lower. I will never stay here again, and I cannot recommend this hotel to anyone.