The pool is out of service and was filthy- given how many mosquitos there are in Bohol we were surprised that they had not drained the pool given it clearly hadn't been in use for a while. The sign stating it was out of service was in English only, a few Chinese/ Non English speaking tourists used it in the evening without realising. On day 2 of our trip the shower stopped working, we were informed the maintenance man was on holiday so nothing could be done until the next day, when challenged it was suggested that we use a bucket! They ultimately changed our room but the staff hounded us whilst we moved, trying to get access to our old room before we'd been able to pack, demanding that we were quicker (it only took us 5 minutes to move), we realised that this was because they wanted to put other guests in that room despite there being no water (shower, toilet, sink- noting that the Coronavirus is currently spreading in Asia). We did flag that they should not do this and expressed our concerns however we were informed it wasn't our problem. On the final day the water also stopped running in our new room. Whilst it is a cheap hotel running water is a basic expectation. They did not clean the rooms in 4 days and refused to change the towels stating that they had run out. Finally on check in they want cash only- despite having a card machine, they will insist they do not- however being persistent will result in them finding it. I travel a lot and this hotel really was shocking.
