2/10 Horrible
Chazlyn T.
22 de jul de 2025
Aspectos negativos: Limpieza
I want to start this off by saying the actual resort was beautiful. Great amenities and felt safe. Will rent directly from the actual resort again. Our condo from ECDI on the other hand was horrible. Started day one after check in the room was dirty sand on the floors stuff on kitchen cabinets. Then we realized there was mold all over the bathroom door. Contacted our host 3 times over the next 3 days with no response. At this point we needed towels and were told previously there was no laundry on grounds. Went to the front desk to ask for towels/if there was a laundry room somewhere and there was. Front desk said that everyone complains about ECDI’s customer service and room quality. The manager of the resort said they would try to contact our host to get this resolved (day 3 of no contact back). Someone came to our room later that night with more towels and to clean up the mold, but we were never told anyone was coming. So if we hadn’t have run into her in the hallway she would have just went into our room without a warning or our knowledge. Someone finally contacted us back day 4 saying “yes we can bring some extra towels up and I will have someone come spray and clean that off the door. Does tomorrow morning work for you?” After someone had already came. I was just going to let it go then received 3 email since we checked out asking for a 5 star review. Stating if we gave them a good review we would receive a % off our next booking. Would not recommend them at all horrible
Chazlyn T.
Se alojó 5 noches en julio de 2025