Cayo Palo Alto

Not recommended at all. Very old property needs renovating badly. No interaction with staff at all. No one will meet or greet you. No room service or freshening the bedsheets / towels for five days. Air conditioning was old and not cooling enough. No shampoo or body wash in the room, you have to go and get from reception. The worst thing of all is the lack of consideration of the staff and manager to my personal circumstances where I had to leave the property and the country halfway through the booking. They refused to waive the penatly fees despite providing documentation supporting the medical/compassionate grounds that I was going through. The third party booking prrovider was advocating for me but the hotel took a very long time to respond and eventually took all the money without any considerstion. I would not recommend staying there because of the worn down property and the lack of compassion/interaction from staff.

The staff isn't friendly and the rooms could use some refresh

If you crave a relaxing beautiful room in the heart of the design district then look no further. 13 room boutique hotel that has 600+ sq ft, strong coffee game and a better loo, TOTO for the win! IYKYK! Great restaurant downstairs and close to so many other top eats in Miami! Loved the staff! Towels are top notch. We’d make this home for sure!! Don’t skip Nami Nori for an excellent hand roll lunch. Do skip Boia De and hit Mandolin! Recap-stay here!