We were initially greeted by a kind man, but communication after that was poor at best. As other reviews state, there is no service outside of a person when you check-in—you have to message for needs. On day one, within a short time of checking in, we messaged to let them know the sink water was running out like milk—very white. They said they’d send a maintenance person to check it. No one ever came to fix it. The housekeeper came to see it and agreed that it was weird and gross looking. She said they would have maintenance come, but no one did. We had to use the shower to brush our teeth and such. It was such a pain. Also, the pool was so dirty that we never even swam in it. My husband and I tried to clean it as best as we could--but after two hours of trying, it still wasn't clean. I literally stood in for a few minutes but had to get out from how much debris, insects, and feathers were around me. I’m pregnant and had been looking forward to relieving some pressure in the water, so I’m very disappointed with how the overall service was. The room was nice enough, but we came for the whole package. On top of all this. When we shared this info with them, they completely ignored us. No response, no apology, nothing. We love traveling and take as many opportunities for quick interstate travel as possible, but this experience left us with a bad impression of Limon.
