Forenom Serviced Apartments Oslo Vika

The terms are not clear when booking. Apparently we could only gain access to the apartment after 4 pm by means of a code to be delivered that same day after 12 noon. We had no access to internet to pick up the code. As well, since we arrived in Oslo at 8 am, we would have had to drop our luggage off at one property and then pick it up to take it to the actual Apartment, with both locations being too far apart to do easily. Therefore we wanted to cancel and book a hotel without all these hassles. However, though we requested cancellation over a week before we travelled, we never did get confirmation and were charged the full amount. Disappointed with Expedia and can't really comment on the property because we never used the reservation.