My family of 5, my parents, and my brother stayed April 2021. Every day we found another underwhelming, poorly maintained, or badly managed situation.
Check-In - We were given no information regarding the fact that every car/driver had to have their name listed at the gate. Note - all 5 adults were listed on the reservation. No info that there are multiple entrances, which can only be accessed by owners or that GPS will take you to the wrong entrance.
Owners Guild - The book was tattered, had things written in pen on the binder and randomly throughout - simply was not professional, neat or helpful. The directions on how to use the TV referenced how to use the VCR!? And, it gave no info on how to use the actual TV. It was missing key information on how to work the hot tub/pool, Wii (which didn't work at all), and clean up procedures (I did find them out of place).
Kitchen - cluttered with dishes, cups, and supplies left by other renters. The cabinets above the cook top were sticky, greasy, and covered in dust bunnies. Major paint scratches from a chair the rubs the wall, yet not addressed in any way.
TV Room - no directions on how to operate the actual TV and could never figure out the DVD player (probably the result of most of the remotes having no batteries). The couch looks like the pictures, but the frame is broken in at least three locations, making you sink down - thus super uncomfortable.
Princess Room - the TUBE princess TV didn't work, yet it was still in the room.
Race Car Room - the bedding looked so worn. Like 20 years of washing and daily use. It just wasn't fresh.
Master bedroom - bed is hard, DVD player in the TV did not work
Game Room - Wii remotes had batteries that were corroded. We tried different batteries and also asked the property manager to bring new batteries (they did not, after saying they would), one remote wouldn't turn on because of all of the corrosion, the other remote would not sync with the system. There was a fishing game my 3 year old wanted to play - no batteries. No batteries was a theme!
Bathrooms - Nicely cleaned. But, you only get one roll of toilet paper - FYI. There is no shampoo, just a few small bars of soap for hand washing.
Pool/Hot Tub - Fine. A good temperature. No directions on how to use the hot tub, we had to call the property manager to figure it out. The safety gate was very worn and didn't connect as it should; the latch on the screen door out to lawn was broken.