4/10, Deficient
Matthew, Orem
Viatge en família
6 de des. de 2025
Què no li ha agradat: Neteja, comoditats i estat de l’allotjament i instal·lacions
This was one of the least pleasant stays I've ever had in a hotel. The hotel has potential to be magnificent, but is just horribly run down and dirty. The pretty restaurant and bar in the photos? That's closed and dark.
The bed was horribly uncomfortable. It felt like a very old mattress.
The carpets were super dirty, both in and out of the rooms.
The toilet wobbled back and forth on the floor, so using it was a balancing act.
The shower rod was not securely mounted to the walls and was hanging down at a severe angle, and seemed like it was about to fall off.
The heater didn't work and only blew out cold air. I mentioned this to the front desk, and they offered to put us into another room. I had just heard someone else making the same complaint about their room, so chose not to move.
We walked in and turned on the lights and saw a cockroach scurrying to hide behind the mirror.
After we left, we found that my daughter's backpack, which she kept on the ground, had been chewed through by mice.
So, mice, cockroaches, badly dirty carpets, and a general state of disrepair made this a pretty unpleasant stay.
I will say that the shower itself had great water pressure and temperature, which was a pleasant surprise.
The place has a lot of potential, but they're going to have to dump a LOT of money into cleaning it and fixing it up. My prediction is that the place will be closed in a year.
There's no way I would return, it's just not worth the lower prices.
Matthew
Estada de 7 nits (oct. 2025)
