Oficina de turisme de Pays de Gex-La Faucille

Great location, not a luxury hotel. It was perfect for what we needed. Train, lake, food, bus station, Starbucks all within 3 to 6 minutes walk. Easy checking and friendly staff.

Staff was very responsive through the entire process, including sending a taxi to pick us up to the train station and deliver us to the residence. The apartment was spacious, clean and exactly what we needed for six travelers. We would definitely stay here again!

Our concern has to be raised regarding our stay on 23 June 2026, during which we booked two Superior Rooms (317 and 319) and one Standard Room (310) for a group of 6 travellers. Despite paying 16% more for the Superior category, both Superior Rooms were smaller than the Standard Room and had poor views facing the opposite building’s wall. In contrast, the Standard Room was more spacious and offered an open view. This does not align with the expected higher grade implied by the “Superior” classification. Hence, we request: 1. Clarification on how these rooms are categorised as Superior; 2. A review of the charges; 3. Appropriate compensation for the misrepresentation of room quality.