2/10 Horrible
Diego
Viaje en familia
5 de nov de 2025
Aspectos negativos: Limpieza, servicios y instalaciones y estado del alojamiento
Subject: FINAL DEMAND FOR COMPENSATION - Case#13173859 - Failed Service (6 Days) - Room 416 - Stay Oct 24-31
Dear Comfort Inn The Pointe Management and Choice Hotels Corporate Customer Care Team,
This email serves as a formal follow-up to my previous complaint emails and to the correspondence received from Diana, Customer Care Advocate (Case#13173859).
My stay in Room 416 concluded today, October 31st.
Per the instruction from Diana at Choice Hotels, who stated, "If no resolution is provided by the end of your stay, please don’t hesitate to reach out to us again at check-out. At that point, we’ll be in a better position to explore any remaining options and support you further," I am now formally requesting the final resolution.
Summary of Failure (October 24 – October 31):
Housekeeping Failure: Six consecutive days without housekeeping service, despite complying with the written hotel policy to request service before 11:00 AM daily.
Safety/Hygiene Failure: Six consecutive days with an unusable fitness center due to lack of towels and drinking water.
Management Failure: Multiple attempts to contact the front desk and management were ignored, forcing me to use corporate channels.
Final Demand for Resolution
As the local management failed to provide a resolution during my stay, the responsibility now falls to the corporate team to ensure this egregious service failure is compensated.
I demand the following compensation for the complete failure to provide basic hygienic
Diego
Se alojó 8 noches en octubre de 2025