2/10 Horrible
Carol, Guelph
5 de dic de 2025
Aspectos negativos: Limpieza, personal, servicios y instalaciones y estado del alojamiento
Suite 1 room is very old, paint coming off the walls, carpet in the hallways missing and the most agonizing thing was air conditioner was broken for 3 of my 5 days stay. They dismantled the key lock (no one knew where the actual key was to open it) and opened an adjoining door to try to move a/c into the room until repair guys came which helped a bit but not enough to really give relief and prevent my suffering heat stroke. The a/c company took their sweet time coming & when a/c guys showed up to repair they didn’t have another gas canister and had to come back the next day (day 3) to install. The room was measuring at 36.7 degrees (I have a thermometer app on my phone) and I was sick from the heat. Room was very noisy at night from other guests on the floor, the music playing outside and guests on patio singing and making noise until way past 2am on two separate nights. I found a cockroach crawling on the wooden wall behind the headboard my final night there which then I cancelled my other booking at Bulabard for my final two nights in Fiji. I have been there several times in the past and my stay was fine, this trip it was terrible. I will never return as they are not maintaining the rooms or this property and I paid alot of money for the suite I had which I was never offered a refund for especially due to the nights I had to stay in a hot room. Even the staff was commenting about how hot the room was yet no one hurried the a/c company to fix it. Extremely disappointed.
Carol
Se alojó 4 noches en noviembre de 2025
