2/10 Horrible
Kivanç A.
9 de nov de 2024
Aspectos negativos: Limpieza
False advertisement, broken appliances, dirty towels, negligent management
This stay has been a delightful series of disappointments. The property was advertised as having a microwave — that small, modern convenience. But in reality? We found a relic from 2005 that clearly retired years ago. We noticed the “feature” wasn’t working the moment we checked in on November 6th.
Naturally, we contacted Vacasa, eagerly awaiting their renowned customer service, and here’s what we got: crickets. No one on duty, no one sent. By the next day, we discovered they hadn’t even bothered to tell maintenance. Stellar efficiency, Vacasa!
Then, the owner messaged us. Finally, some progress! Or so we thought. Instead, she cheerily informed us with, “Things happen. I was not aware. Have a great day!” In other words: “I couldn’t be bothered to check this place before you arrived. Enjoy your stay!” A memorable touch, to be sure.
When someone finally showed up the next day, they triumphantly declared the microwave fixed, which was news to the microwave because it remained thoroughly broken. Turning on the fan didn’t suddenly make it functional — just gave us some extra white noise. We pointed this out, and Vacasa generously promised a new microwave by the next day. Did that happen? Of course not! Why resolve an issue when you can just keep promising to?
Oh, and as an added bonus, dirty towels greeted us on arrival — because nothing says “welcome” like laundry that hasn’t been touched.
Kivanç A.
Se alojó 3 noches en noviembre de 2024