6/10 Normal
Maria, Cary
Viaje en familia
12 de may de 2024
Aspectos positivos: Limpieza, servicios y instalaciones y estado del alojamiento
Aspectos negativos: Personal
This is a beautiful hotel with very comfortable rooms. We just had a bad experience that really ruined our stay. When we first checked in, the staff that greeted us could not be more unwelcoming. I asked if we can get a room in a high floor and her response was, well I am not sure what you paid for this room but to upgrade, it is $1,000. I thought it was very condescending. We picked this hotel even though it was &125 more a night than others in the area because of the reviews. Then, the key card did no open the door to the building, when we got back to the desk and the same lady, said, well… did you put the card to the box. ? Implying we are idiots. My husband said not only we did that, someone who worked at the hotel tried it and said it is not programmed correctly. She fixed it and it was ok after that. Needless to say, totally set the tone for our stay. Then at night, we decided to have dinner at 34. Hotel was very busy and were told 8:15 reservation. We said that is ok. Asked for a table at the window. 8:15 we were seated but by the kitchen which was very loud. We asked to be moved, and they moved us. However, our food did not actually come until 9:15. It was cold. Manager immediately gave us a discount on the bill and apologized. I think it was good that the manager have the power to do service recovery but I think at that point, we were just upset about one thing after another. Room was comfortable and clean. Shower is great. Towels were really great quality.
Maria
Se alojó 1 noche en mayo de 2024