Probably the worst hotel stay I've had in a while. The service was terrible here. We booked a taxi pick up from the train station at 12:30am with the riad (since as 2 women travelling, we didn't want to try to navigate the roads in the middle of the night alone). When we got to Marrakech, there was no one waiting for us, so after waiting for our taxi pick up for another half hour, and trying to call the riad for help repeatedly (they did not pick up the phone), we gave up and found a taxi ourselves! When we finally got to the riad, and waited outside for 5 minutes until someone finally opened the door, the staff was rude and almost scolded us for coming in late! The next day they apologized for the miscommunication, since apparently they read the time on the request wrong. However, it went downhill from there: after a day of exploring, we came back to the riad to discover that the windows to our ground level room were left open by housekeeping for pretty much anyone to enter - the safe in the room was not working so that was the last time we left our money/passports in the room! In addition, housekeeping moved all our items around, but my toiletries into my friends bag, etc (this happened again the next night even though we asked housekeeping NOT to come in - our request was ignored!). Although the room was nonsmoking, people were smoking outside, and since there is a gap in the door, all the smoke came inside and I'm asthmatic so had to leave the riad to breathe! Worst hotel
