Mansión Romas

The hotel is fine, but have to make arrange ments for the beach and over valued due to the location

Extremely Disappointing — We Left Within About an Hour Our experience at Domes Aulūs Zante – All Inclusive – Autograph Collection was completely unacceptable, particularly for a property carrying the Marriott Autograph Collection name and charging luxury-hotel prices. My traveling companion and I booked two rooms for three nights. After a long day traveling through Greece, we arrived expecting the level of cleanliness, service, and hospitality associated with Marriott. Almost immediately upon entering our rooms, we both noticed a strong musty/mold-like odor. We reported it to management and were shown two additional rooms, but we perceived the same odor in those rooms as well. What disturbed us even more was how our concerns were handled. We were provided plug-in devices that staff initially represented to us as being for mosquitoes. When I questioned this explanation and confronted management about the devices being used as air fresheners, the manager acknowledged to me that they were air fresheners. We also documented numerous cleanliness and maintenance concerns with photographs, including dark discoloration and deteriorated areas around the shower enclosure, visible hair left on the toilet, and poorly maintained surfaces. At that point, we no longer felt comfortable remaining at the property. We left within approximately one hour of arriving and paid for alternative accommodations ourselves. We did not use the hotel for our three-night vacation and did not simply d