6/10, Acceptable
Jennifer
27 de jul. de 2025
Què no li ha agradat: Personal i servei, comoditats
The only front desk staff that spoke was Nancy. She was very nice. I was there for 3 days. On the second day I was called and questioned why I was still in the room. When I was told I would have to come downstairs because I was checked out. There was rust and mold in the bathroom on the towel racks and around the tub. The chair in the room was so cracked and bad it would peel off on your clothing. They were also very quick to text me at check in to let me know they would not be cleaning my room for the three days I was there. The ice machine on the first floor did not work. And if the pool opens at 6 am it should have been cleaned from the night before. The breakfast in the morning is not monitored for cleanliness until they are cleaning up and taking food away to close up even though they had people who were trying to get breakfast. Then I watched them plate it up for one of the women who worked in the hotel. I will say that the housekeeping staff was super friendly while walking the halls. The front desk couldn’t be bothered to look up or even speak when you walked past except for Nancy who spoke every time.
Jennifer
Estada d’1 nit (jul. 2025)