2/10
We never received instructions on how to access the property. When we got there, I called the owner and he said he'd "have our roommates come down and open the door." He then went on to explain that this was a shared accommodation and if I was unhappy I could cancel. There was no ambiguity - he clearly indicated all we had rented was a single a bedroom. He also repeatedly tried to get me to cancel, although I did not agree to this as I wanted to see the property. However, when someone eventually did open the door at the specified address they told us it wasn't an apartment building but an office building (a co-working area - this was definitely the case when we looked inside). At this point, we gave up and called VRBO. After nearly two hours on the phone (calling internationally, and most of the time spent on hold), VRBO was clearly going to do NOTHING to help us find an alternative accommodation, although we did get a full refund. We had to book a hotel for that night and then airbnb for the remainder of the stay. Don't let this happen to you - go elsewhere.
David K.
Se alojó 3 noches en junio de 2024