6/10, Acceptable
Ally
Viatge en família
10 d’ag. de 2025
Què no li ha agradat: Personal i servei, comoditats
Friends had stayed here year in year out. Their reviews; such as luxury, "you'll enjoy, it"cosy, etc. Sold it for me. Alway's booked up. I managed to get in this year but I'm afraid to say. I was extremely disappointed. 1) The hotel seemed shortstaffed. 2) Reception swapped from being receptionist to 'bell boy.' She hardly spoke 2 words, unless prompted. Not even a smile. 3) To order room service was like 'drawing blood from a stone.' Meaning they tried everything to get us to come down. So food delayed each time 30-40mins.4) Food extremely expensive for what it was. It lacked flavour, creativity. ex; I asked for Spinach omelette. Wondered where the spinach was. Unfolded the omelette voila! 3 small raw spinach 🍃.
The food was extremely dry. 5) The kids meal, tagliatelle in tomato sauce, was yuk! My son wouldn't eat it. When I tasted it. The sauce wasnt cooked out properly and it was bitter! 6) Two different desserts, same taste and looked the same! 7)Two bottles of water in room fridge. Little in the way of tea, coffee selection. 8) Booked for 2. Child & adult. Child they treat as an adult. Yet, 1 dressing gown, 1 pair of slippers. Rang Rm Service. NOA. 9) Night food tray. There til we came back in the next day. Tried to ring for collection. NOA. Same with breakfast tray. 10) No condiments in the tray. Salt, pepper. Most of the food, not covered. Really 😮! The room had no "frills, bells or whistles!" Nothing to write home about, infact I wished i stayed home for the price!
Ally
Estada de 2 nits (ag. 2025)
