4/10, Deficient
Rebecca
Viatge en família
28 d’abr. de 2025
Què li ha agradat: Neteja, personal i servei
I am a white British lady married to a Nigerian man with 3 mixed race children. This was our first visit to my husband’s Country. We thoroughly enjoyed our stay at Park Inn however, I am extremely disappointed that when I arrived late afternoon we were told we needed to pay again! I clearly stated I had a family of 5 when booking yet the room only contained 1 double bed. Clearly this will not sleep 5. I could see within our room there was an adjoining separate room and as this is classed as serviced apartments this is what I was led to believe I was booking. This is also bearing in mind I had to state we were a family of 5 and provide my children’s ages.
However, our stay was very pleasant and we did feel safe and comfortable. After raising my issues with Rita the Manager she offered me a 200,000 Naira (approx £100) refund and I stated this was not acceptable bearing in mind I had paid approximately an extra 1 million Naira (ie £500 approx extra) basically double the original cost. I advised Rita I will be taking this up with my credit card and refused the 200,000 Naira. As a gesture of goodwill Rita said we can eat free of charge that evening due to the inconvenience. I am currently trying to get this additional fee back from my credit card. Rita believes this may have been an issue with Expedia however, this is not my problem. Bearing in mind it was our first stay as a family in a Country I was unsure of I just paid due to not having anywhere else. Otherwise very nice.
Rebecca
Estada de 5 nits (abr. 2025)