4/10, Deficient
Layla
Viatge en parella
27 d’oct. de 2025
Què li ha agradat: Neteja
Què no li ha agradat: Personal i servei, comoditats i estat de l’allotjament i instal·lacions
Very disappointing stay – poor service and not worth the price
We had high expectations for this ryokan, but our stay was truly disappointing. Communication before arrival was already slow and unclear, and things didn’t improve upon arrival.
At check-in, everything felt rushed. The staff member practically walked away from us, and the whole process was reduced to: sit down, pick your dinner and check-out time on a paper – no welcome, no explanation, no hospitality.
The building itself was very old and quite run-down. It was clean, but clearly in need of renovation. The onsen photos online were misleading: the beautiful baths shown actually belong to another building, which we couldn’t access from where we were staying.
Dinner was another disappointment. It was traditional Japanese style, but the food quality and taste were poor, and nothing was explained. The staff spoke almost no English and showed little effort to make guests feel comfortable. When we tried to order something to drink afterwards, we were first ignored and then told quite rudely that it wasn’t possible.
The only nice thing was the surrounding nature, which was peaceful and scenic.
Overall, the whole experience felt cold and impersonal – as if you just come, eat, and leave. We were honestly relieved that we had booked only one night. Definitely not worth the high price, and we would never stay here again.
Layla
Estada d’1 nit (oct. 2025)